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A Benue-based pastor, Imo Kelvin Aor, has publicly lambasted the Gboko branch of Stanbic IBTC Bank, labeling its service as “unbearably poor” and “unfriendly,” with customer experience so frustrating it feels like “trying to enter the gate of Heaven.”
In a scathing complaint that has since gone viral, Pastor Aor detailed two consecutive days of misery at the branch, painting a picture of operational paralysis, endless queues, and indifferent staff.
On Tuesday, he said, the branch was crippled by a power outage from 8 a.m. to 2 p.m.—with no functional backup beyond a weak solar system. Customers waited in darkness, transactions stalled, tempers frayed.
The next day offered no relief. Arriving at 9 a.m., Pastor Aor waited until 12:49 p.m. Only five customers were attended to. The queue barely moved. Progress, he said, was “painfully slow.”
But the real sting? The attitude.
He accused security personnel of being rude and dismissive, a sentiment he claimed was shared by many in the growing crowd. “People were complaining bitterly,” he said. “This is not banking. This is punishment.”
In a passionate appeal, Pastor Aor urged Stanbic IBTC’s management to launch an immediate investigation and overhaul service standards at the Gboko branch. He called for better staffing, improved infrastructure, and a complete rethink of customer relations.
“Accessing the banking hall shouldn’t feel like a spiritual trial,” he quipped. “This branch is failing the people of Gboko—and Benue at large.”
The outburst has struck a nerve. Many locals have echoed his frustration online, sharing similar stories of long waits, system failures, and unhelpful staff. For a town that prides itself on resilience, reliable banking shouldn’t be too much to ask.
Stanbic IBTC is yet to respond officially, but pressure is mounting. In an era where customer trust is currency, silence may cost more than a generator.
Pastor Aor’s message is clear: fix the branch, or lose the faith.
